Coming to paradise from yog as an admin on "vacation" I just thought I should share some thoughts.
We have this so called Ticket System. Its this window where we have a list of tickets (ahelps) with various buttons coming on each ticket such as PP VV JMP etc. Most importantly ahelps will never get lost in the spam with this and we can just easily claim or set tickets as resolved which also gives the player a noficiation, not leaving them hanging. Maybe I could talk to our coders and ask them if we can give this to you since I think it will be helpful, if you like it ofcourse. (Or you could forge something similar)
Secondly, I noticed your ranking is very different from ours. I will try to summarize it:
Adminobserver (48hr trial)
Moderator (No banning, minimal bussy powers, I believe mods shouldn't really be answering grief ahelps but they usually do)
ModeratorV2 (Ban power)
Administrator (Powers like spawn and VV)
PrimaryAdmin (Possess & Buildmode)
SeniorAdmin (Midis)
And Council (~5 head admins who make the big decisions, our host and head coder being one)
So I understand Mentors don't really have much power and don't actually see asay. I just think this might be crippling for them, not being able to see asay or answer real ahelp issues. If they were deemed fit to join the team shouldn't they be given more trust and power? Unless ofcourse the person WANTS to be a mentor and just answer peoples questions. Since your population can go pretty high even up to ~100 it must be hard when there aren't many admins on. I always see mentors on though and it sucks that they can't help out at peak times.
I'm not trying to push anything on you, I just want to hear your thoughts and maybe why your ranking is the way it is. :mrgreen: