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=Requesting an Admin=

🧷 Need help? No admin online? Follow these simple steps to get the assistance you ned! 

==1️⃣ Before you do anything else, make sure you've ahelped in-game== 
Your ahelp should include as much detail (including the full names of anyone involved) as possible. The more information we have, the faster we can get to resolving your problem. 


==2️⃣ Your ahelp is automatically relayed to Discord!==
This is only the case if no admins are online. If an admin appears online and hasn't responded in 15 minutes or more, include this in your ping.


==3️⃣ Ping a supportmin with <span style="font-family:courier new; color:#31d324">'''@Supportmin'''</span>, the name of the server you're on, and your Byond account name (ckey)==
Do not include any other information, as this would be considered a violation of [[Rules#3|Rule 3]].

There may be a role specific to your server that you can ping. Try <span style="font-family:courier new; color:#cca60c">'''@Terry-min'''</span> or <span style="font-family:courier new; color:#206694">'''@Manuel-min'''</span>!


==4️⃣ If an admin is available, they'll hop on the server and handle your issue.==
One ping is all you need, subsequent pings are unnecessary and rude. Do not ping any admins by name, or DM them directly. Administrative issues are handled strictly in-game and will not be resolved via Discord under any circumstances.

Remember, [https://www.youtube.com/watch?v=jr0JaXfKj68 one ping only].


==5️⃣ Urgent ahelps ping Supportmin automatically==
When no admins are online, you should see the following input. By clicking the checkbox and acknowledging that this is an urgent ahelp, Supportmins will be pinged automatically. 


[[File:Urgent ahelp.png]]


==TC Trades==
'''Never, ever ping if you need an admin to complete a TC trade for you.'''


==Banned? Got a problem with an admin?==
These issues are handled on the forum:
*Ban appeals: https://tgstation13.org/phpBB/viewtopic.php?f=7&t=44
*Admin Feedback: https://tgstation13.org/phpBB/viewforum.php?f=37
*Admin Complaints: https://tgstation13.org/phpBB/viewtopic.php?f=23&t=166

==Other Common Issues==
We're keeping a list of known, common issues on the wiki here: https://tgstation13.org/wiki/Troubleshooting_Noticeboard

Check there first to see if your issue has already been addressed and resolved.

Server down? Check the status page at https://status.tgstation13.org/ or #statusbus on Discord

==Other Discord Pages==
*[[Discord_Rules|Discord Rules]]
*[[Guide_to_Discord_Roles|Guide to Discord Roles]]

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