Difference between revisions of "Goonchat Troubleshooting"

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(updated with lots more info)
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==Loading Error Solutions==
==Loading Error Solutions==
# Use Windows 7 or above (Windows 10 reccomended)
# Check to ensure BYOND dream seeker is updated to newest recommended version
# Check to ensure BYOND dream seeker is updated to newest recommended version
# Check to ensure that Internet Explorer is updated to newest recommended version
# Check to ensure that Internet Explorer is updated to newest recommended version
# Restart BYOND
# Restart BYOND
# Rejoin Server
===Continued Issues===
[[#IE Cache|Clear Your Internet Explorer Cache]]
* Restart Computer


==Connection Closed Error Solutions==
==Connection Closed Error Solutions==
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# If you are connected to internet, Dreamseeker>Settings>Exit
# If you are connected to internet, Dreamseeker>Settings>Exit
# Open Dreamseeker and attempt to reconnect to server
# Open Dreamseeker and attempt to reconnect to server
===Continued Issues===
# Troubleshoot your Wifi/Router (ensure it's not on your end)
# See [[Guide to Lag]]


==White UI Boxes Solutions==
==White UI Boxes Solutions==
# Use Windows 7 or above (Windows 10 reccomended)
# Update Windows Explorer to newest version (IE 11 if possible)
# Update Windows Explorer to newest version (IE 11 if possible)
# Restart BYOND
# Restart BYOND
# Rejoin Server
===Continued Issues===
[[#IE Cache|Clear Your Internet Explorer Cache]]
* Restart Computer


==Warning about Clearing BYOND Cache==
==Clearing Caches==
It may take a few(atleast 3-5) rejoins of the server before your game will redownload paradises resources, so the same issue may persist until you do that.
Clear your caches
===BYOND===
# Click Cog symbol/ options or just press ctrl+p
# go to tab called Games then Click "Clear Cache"
# It may take a few(atleast 3-5) rejoins of the server before your game will redownload paradises resources
# Restart BYOND
 
===IE Cache===
# Click on the Settings menu in the upper-right corner.
# Click Internet options.
# Under the General tab on the upper-left-hand side, scroll down to Browsing history.
# Select Delete...
# Check the following
## Temporary Internet files and website files
## Cookies and website data
## History
## Download History all checked in Delete Browsing History menu in Internet Explorer
# Select Delete.
# Close Internet Explorer and reopen it for changes to take effect.

Revision as of 00:13, 2 October 2021

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Sloth construction.png
This article or section is a Work in Progress.
Assigned to:Sirryan2002
Please discuss changes with assigned users. If no one is assigned, or if the user is inactive, feel free to edit.

Identifying the Error

Occasionally, the clusterfuck that is Goonchat will break and you will be left without a working chatbox. This article serves as a guide for fixing this.

My Chat Looks Like This
Select the image that most looks like the issue you're having

Loading Error

I've waited for 30 seconds and it's still not working

GoonChatLoadingError.png


Connection Closed Error

I've waited for it to reconnect but it hasn't

GCConnectionClosed.png


White UI Boxes

It's not even showing errors, all the UI boxes are just white

GCWhiteBoxes.png

Loading Error Solutions

  1. Use Windows 7 or above (Windows 10 reccomended)
  2. Check to ensure BYOND dream seeker is updated to newest recommended version
  3. Check to ensure that Internet Explorer is updated to newest recommended version
  4. Restart BYOND
  5. Rejoin Server

Continued Issues

Clear Your Internet Explorer Cache

  • Restart Computer

Connection Closed Error Solutions

  1. Leave the Server
  2. Rejoin the Server

If it didn't fix or you can no longer connect

  1. Check your internet connection
  2. If you are connected to internet, Dreamseeker>Settings>Exit
  3. Open Dreamseeker and attempt to reconnect to server

Continued Issues

  1. Troubleshoot your Wifi/Router (ensure it's not on your end)
  2. See Guide to Lag

White UI Boxes Solutions

  1. Use Windows 7 or above (Windows 10 reccomended)
  2. Update Windows Explorer to newest version (IE 11 if possible)
  3. Restart BYOND
  4. Rejoin Server

Continued Issues

Clear Your Internet Explorer Cache

  • Restart Computer

Clearing Caches

Clear your caches

BYOND

  1. Click Cog symbol/ options or just press ctrl+p
  2. go to tab called Games then Click "Clear Cache"
  3. It may take a few(atleast 3-5) rejoins of the server before your game will redownload paradises resources
  4. Restart BYOND

IE Cache

  1. Click on the Settings menu in the upper-right corner.
  2. Click Internet options.
  3. Under the General tab on the upper-left-hand side, scroll down to Browsing history.
  4. Select Delete...
  5. Check the following
    1. Temporary Internet files and website files
    2. Cookies and website data
    3. History
    4. Download History all checked in Delete Browsing History menu in Internet Explorer
  6. Select Delete.
  7. Close Internet Explorer and reopen it for changes to take effect.
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